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Boston Housing Authority - Language Access Division

Who We Are

Boston Housing Authority (BHA) provides affordable housing to more than 58,000 residents in and around the City of Boston. Residents are assisted through a combination of public housing and federal and state voucher subsidy programs that provide a wide variety of housing opportunities. As the largest public housing authority in New England, the BHA houses close to 9 percent of the city's residents.

What We Do

Our mission is to provide stable, quality affordable housing for low and moderate income persons; to deliver these services with integrity and mutual accountability; and to create healthy living environments which serve as catalysts for the transformation from dependency to economic self-sufficiency. Boston Housing Authority (BHA) aims to provide meaningful services and programs to all individuals, including people with limited English proficiency. BHA’s Limited English Proficiency Policy (LEPP) ensures that the BHA will take reasonable steps to accommodate applicants and residents with language needs. The Volunteer Interpreters Program (VIP) is a capacity building initiative that recruits and trains bilingual or multilingual individuals from local colleges and communities to serve as housing interpreters. VIP has increased BHA’s resources by 30 languages! As more interpretation can be done via phone and other mobile devices, the VIP will be key in broadening language access further through mobile interpretation. The Language Access Division has expanded language access for many residents and applicants, serving Boston’s changing demographics as well as building sustainable communities in public housing.


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